Defective products are returnable with prior authorization. Non‐defective products may be returned, provided customer has obtained prior authorization from GDDist, if such products are in sellable conditions and suitable for restocking. Freight and restocking may apply as noted in the Restocking Fee Scheduled listed below. Product must be returned within 30 days of receipt.
The following conditions will not be considered for return:
● Products purchased more than one month prior to return request.
● Products considered hazardous materials.
● Special or custom products made to customer specifications or sold as non‐returnable.
● Products returned in altered or damaged packaging, or in packaging other than original packaging.
● Refrigerated items.
● Packs broken, breached or damaged.
● Items in unsalable units of measure where product cannot be resold.
● Products with less than 3 months shelf life remaining based on expiration dates.
● Third party vendor products that require a vendor return authorization are subject to the vendor’s return policy and applicable fees.
Issuance of an RMA number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review of returned products and is subject to the other terms of this policy.